Shipping policy
Shipping Policy
Thank you for shopping with us. We are committed to delivering your order in a timely and reliable manner.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order is processed, you will receive a confirmation email with tracking details.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Estimated delivery times are as follows:
- Standard Shipping: 3–7 business days
- Express Shipping: 1–3 business days
Please note that delivery times may vary depending on your location and external factors beyond our control.
International Shipping
We offer international shipping to selected countries. Delivery times may vary between 7–14 business days depending on the destination. Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this to track your order in real time.
Shipping Delays
While we strive to ensure timely delivery, delays may occasionally occur due to unforeseen circumstances such as courier disruptions or high demand periods.
Incorrect Address Disclaimer
Please ensure that your shipping address is correct at checkout. We are not responsible for orders delivered to incorrectly provided addresses.
Lost or Damaged Items
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with your order number and relevant details. We will assist you in resolving the issue promptly.
Contact Us
If you have any questions regarding shipping, please contact us at:
Email: auranouralondon@gmail.com